A number of customers attempting to upgrade existing iTunes albums to the new DRM-free Plus format have reportedly run into problems, according to Macworld. Some people were charged the full price for an album, instead of the discounted price which is typically only 30 percent of the retail cost. A customer’s notification to Apple received a response that acknowledged the problem and claimed that a refund would be issued after the initial order was processed, while offering five song credits for the inconvenience.
Users can open their iTunes account page and reference the purchase history to find any overcharged entries. After clicking the button to report a problem, the overcharged item can be selected and the issue can then be reported to Apple.